We take pride in ourproducts and our hair is 100%guaranteed. If you feel you have received aproduct that is defective contact us within 5 business days of receipt of themerchandise. All though no refunds are permitted and all sales are final. Wewill address the quality issues immediately. We will require photos of thedamaged or defective hair. If the product is deemed defective we will send youa return label for merchandise received. Once we’ve had a chance to examine thehair on site we will send you a replacement immediately. If you receive theincorrect product for any reason we will send you a return label for themerchandise received. Once we have received the hair back we will send out areplacement immediately. All purchase online and in person is FINAL SALE.

When you receive yourshipment remove your hair from the packaging and inspect it. We take greatpride in our hair. Since the hair is natural you can keep it looking its bestthe longest by implementing simple hair care regiments. (Professional stylistalways recommended for proper hair care) Prior to install co wash the hair withlukewarm water and conditioner, towel dry , comb threw, and allow it to air drynaturally or under dryer with low heat. This keeps the hair soft and beautiful.After install only use essential products such as heat protectant and finishingspray. Wash hair with conditioner to retain moisture and sheen. Shampoo onlywhen hair needs to be cleansed from natural build up.(Our preferred products ofchoice is Moroccan) Any questions were always here to help day and night. Byphone or email eevirginhair@gmail.com 980-202-9299 or by completing the contactus form.