We take pride in our products and our hair is 100%guaranteed. If you feel you have received a product that is defective contactus within 5 business days of receipt of the merchandise. All though no refunds are permitted and all sales are final. We will address the quality issues immediately. We will require photos of the damaged or defective hair. If the product is deemed defective we will send you a return label for merchandise received. Once we’ve had a chance to examine the hair on site we will send you a replacement immediately.If you receive the incorrect product for any reason we will send you a return label for the merchandise received. Once we have received the hair back we will send out a replacement immediately.All purchase online and in person is FINAL SALE.

When you receive your shipment remove your hair fromthe packaging and inspect it. We take great pride in our hair. Since the hair is natural you can keep it looking its best the longest by implementing simple hair care regiments. (Professional stylist always recommended for proper hair care) Prior to install co wash the hair with luke warm water and conditioner, towel dry , comb threw, and allow it to air dry naturally or under dryer with low heat. This keeps the hair soft and beautiful. After install only use essential products such as heat protectant and finishing spray. Wash hair with conditioner to retain moisture and sheen. Shampoo only when hair needs to be cleansed from natural build up.(Our preferred products of choice is Moroccan) Any questions were always here to help day and night. By phone or email eevirginhair@gmail.com 980-202-9299 or by completing the contact us form.